Using its proprietary direct response software, INDRA™, CST provides the most sophisticated network monitoring, maintenance and repair service in the industry. Through a VPN connection to a client network, CST surveys that network continually. When alarms occur, an automatic “notify and repair” protocol is initiated. The breadth and frequency of notifications to the client are customized to the client’s specifications, and while a sizeable share of all error messages can be resolved electronically and without human intervention, those that cannot are addressed by CST technicians immediately. CST’s industry-leading approach to network monitoring assures that your networks are functioning at their highest levels.

Maintenance contracts are available at numerous service levels, each priced to maximize the return to our clients. Every maintenance contract includes CST’s detailed activity reports and analyses, to assist clients in enhancing the security and productivity of their networks. These reports allow clients to view historical trends in error location and type, system down time, and numerous other criteria as selected by the client.

INDRA
Intelligent Network-Direct Response Application

CST offers customized maintenance agreements for our customers. Our maintenance contracts range from Monday to Friday/ 8am to 5pm, to 24 hour/ 365 days a year and cover all Nortel systems including Norstar, BCM, and Meridian Options 11C thru 81C.

INDRA Monitoring System
CST engineers, exclusively for CST, designed CST’s Intelligent Network-Direct Response Application (INDRA) Monitoring System. The INDRA System is capable of monitoring and reacting to alarms received from a monitored phone system. Alarms defined on the INDRA table triggers a corrective action to be taken by INDRA on the monitored system. The customer can define the corrective action taken by INDRA with the assistance of a CST Engineer.

The corrective actions taken by INDRA can range from a simple card enable command to a system restart. The instant action portion of this system allows us to launch immediate actions to any and all alarms coming from the Telco or phone system, thus providing our customers with a much faster response time to critical issues than any of our competitors.

Customer Notification
INDRA is capable of alerting the customer on any or all alarms received by the system. INDRA can notify the customer when an alarm is detected, when an alarm has been detected but was corrected, when an alarm required a dispatch, or any combination there of. Customer notification is customized per customer by the customer.

As a maintenance provider, CST has access to wide array of Nortel products for any of the Nortel systems at any given time of the day or night. CST also carries over half a million dollars of in house inventory to ensure our customers are covered for equipment failures twenty four hours a day, seven days a week.

CST’s Standard Maintenance Agreements include the following:
INDRA Monitoring System with Intelligent Monitoring and Instant Response
Emergency on site response within 4 hours
Non-emergency on site response within 6 hours
Remote alert notification and monitoring
Remote maintenance and programming
Manufacturer recommended preventive maintenance on the Meridian Phone System
Coordination and direct communication with designated representative of your company at all times
Nortel TAC access when necessary
5 Day response on MAC (Moves, Adds, and Changes) orders
System engineering and consultation
Factory registration and support of system

Each maintenance agreement is unique to the client it protects.

Contact your Sales Associate to determine the features and pricing that works best for your company.