CST Corp - Maintenance Service

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Using our proprietary direct response software, INDRA™, CST provides the most sophisticated network monitoring, maintenance and repair service in the industry. Through a VPN connection to a client network, CST surveys that network continually. When alarms occur, an automatic "notify and repair" protocol is initiated. The breadth and frequency of notifications to the client are customized to the client's specifications, and while a sizeable share of all error messages can be resolved electronically and without human intervention, those that cannot are addressed by CST technicians immediately. CST's industry-leading approach to network monitoring assures that your networks are functioning at their highest levels. Maintenance contracts are available at numerous service levels, each priced to maximize the return to our clients. Every maintenance contract includes CST's detailed activity reports and analyses, to assist clients in enhancing the security and productivity of their networks. These reports allow clients to view historical trends in error location and type, system down time, and numerous other criteria as selected by the client

CST offers customized maintenance agreements for our customers. Our maintenance contracts range from Monday to Friday/ 8am to 5pm, to 24 hour/ 365 days a year and cover Cisco CallManager, Cisco CallManager Express, all Nortel systems that include Norstar, BCM, and Meridian Options 11C thru 81C.

As a maintenance provider, CST has access to wide array of Cisco and Nortel products for any of the systems at any given time of the day or night. CST also carries over half a million dollars of in house inventory to ensure our customers are covered for equipment failures twenty four hours a day, seven days a week.

CST’s Standard Maintenance Agreements include the following:

INDRA Monitoring System with Intelligent Monitoring and Instant Response.

Emergency on site response within 4 hours.

Non-emergency on site response within 6 hours.

Remote alert notification and monitoring remote maintenance and programming.

Manufacturer recommended preventive maintenance on the Phone Systems.

Coordination and direct communication with designated representative of your company at all times.

Cisco and Nortel TAC access when necessary.

Next Business Day response on MAC (Moves/ Add/Changes) requests.

System engineering and consultation

Factory registration and support of system.

Three levels of standard production support and maintenance:

CST Level 1

Minimum hours of standard support/maintenance per month.
Prior Scheduling required.
Optional network monitoring available.

CST Level 2

Next Business Day support on regular business working days
Optional network monitoring available

CST Level 3

24x7x4 Support for most Cisco/Nortel products
Specific to regions, based on time and accessibility to the location
Optional network monitoring available

Customized Development/Upgrade support

Enhancements to existing systems
Upgrades to current system